Valori e linee guida

• Our priority is Customer Satisfaction, and it is the basis for satisfying our Collaborators, shareholders, and others holding interest with regard to Volkswagen Group ("stakeholders").
• Our internal quality standards are coherently oriented towards the needs, expectations and desires of our Customers.

Top performance

• Top level results can only be achieved if we demand the utmost of ourselves.
• Constant focussing on results is the source of our success as well as our personal satisfaction.

Creating value

• What we do must always create value, otherwise it is better not to do it.
• Carrying out our own specific duties in the best possible way leads to an improvement in the quality of everyone’s work.

Continuous innovation

• We fight for our ideas and keep an open mind for the ideas of others.
• We don’t rest on our laurels, we coherently and continuously develop new ideas and new opportunities.

Respect

• We respect the results of others: of our Collaborators, colleagues, superiors, commercial partners and competitors.
• Decisions taken by those responsible are only rectified by hierarchy in expectional cases.

Responsability

• We concede space to others, we ask for space for ourselves and we use it efficiently.
• Our aims are ambitious, our planning is realistic and our assessments are crystal-clear.

Continuity

• Our day-to-day behaviour takes into account the long-term objectives set by the Group.
• Each Top Manager is a promoter and "mentor" for future strategic topics.